Q. Why email warranty@cummins.com and what should I include?

Q. Why email warranty@cummins.com and what should I include?

All Cummins warranty related questions should be directed to warranty@cummins.com. In order to cut down on response times please include in your email subject line EBU/PGBU, distributor code, Cummins Claim number and basic description of your inquiry. If you have a claimfiling system issue please provide a screenshot of the issue you are experiencing.

This will allow us to properly route your questions and respond in shorter timeframes.

Users can also register and submit tickets and view basic help topics through: https://support.zoho.com/portal/cumminswarranty.

Some of the topics we can assist you with are listed below:

  • EBU Engine Tradeout Forms
  • EBU Claim Out-File Corrections
  • EBU Claim Front-End Edits
  • Date in Service Change Request
  • Credit Statements/Invoices
  • New Dealer Set-Up
  • Rates Requests
  • Claim Questions
  • Claim Filing System Support
  • PGBU Extended Coverage Request