Q. How do I submit documentation to the Warranty Adjudication Group upon request?

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• Q. How do I request a penalty waiver for US & Canada Dealer Warranty Claims?

  A. To request a penalty waiver for a Dealer Warranty Claim in the US and/or Canada, please follow Memo 2509 shown below. US & Canada Penalty Waiver Request Process

• Q. Why email warranty@cummins.com and what should I include?

  All Cummins warranty related questions should be directed to warranty@cummins.com. In order to cut down on response times please include in your email subject line EBU/PGBU, distributor code, Cummins Claim number and basic description of your ...

• Q. What are some things that cause claims to require manual adjudication?

  A. Large and/or more complex claims may require manual adjudication. However, there are some other common reasons that will cause a claim to require manual adjudication such as but not limited to: - Claiming non-warrantable items such as overhead ...

• Q. What is the best way to request a date in service change or submit an engine trade out form?

  A. Please email all pertinent information per Warranty Administration Manual Section 503-003 to warranty@cummins.com Please note emails are routed based on the information provided in the subject line. - For Date in Service Issues, please include DIS ...

• Q. How can I get Warranty Communications such as Memos, Campaigns, TRPs and Alerts?

  If you are not receiving any or some Warranty Alert, Memo, Campaign, and TRP communications please follow the instructions below: Log in to quickserve.cummins.com Navigate to the Warranty section Select the Related Information Tab Look for the ...