Q. Who should I contact to purchase extended warranty coverage?

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• Q. How can I check to see if an engine has extended warranty coverage?

  A. You can check the engine coverage tab in RapidServe Web or visit https://ecw.cummins.com/ECW/index.action

• Q. How can I check the coverage on this part?

  A. Please use the engine coverage tab within RapidServe Web and the Warranty Administration Manual to determine available coverage.

• Q. Why email warranty@cummins.com and what should I include?

  All Cummins warranty related questions should be directed to warranty@cummins.com. In order to cut down on response times please include in your email subject line EBU/PGBU, distributor code, Cummins Claim number and basic description of your ...

• Q. My part should be covered but it says no coverage found.

  A. Check the New Claim Details tab in the Rapidserve Web claim and make sure the information is correct. Common fields that are completed incorrectly should be checked for instance: - Warranty Start Date - Failure Date - Application - New Parts/Recon ...

• Q. How do I update the designated point of contact for my service provider's location?

  A. Please contact Channelreadiness@cummins.com to update your location's designated point of contact.