Q. Who should I contact to purchase extended warranty coverage?

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• Q. How can I check to see if an engine has extended warranty coverage?

  A. You can check the engine coverage tab in RapidServe Web or visit https://ecw.cummins.com/ECW/index.action

• Q. How can I check the coverage on this part?

  A. Please use the engine coverage tab within RapidServe Web and the Warranty Administration Manual to determine available coverage.

• Q. My part should be covered but it says no coverage found.

  A. Check the New Claim Details tab in the Rapidserve Web claim and make sure the information is correct. Common fields that are completed incorrectly should be checked for instance: - Warranty Start Date - Failure Date - Application - New Parts/Recon ...

• Q. How do I update the designated point of contact for my service provider's location?

  A. Please contact Channelreadiness@cummins.com to update your location's designated point of contact.

• Q. How can I get Warranty Communications such as Memos, Campaigns, TRPs and Alerts?

  If you are not receiving any or some Warranty Alert, Memo, Campaign, and TRP communications please follow the instructions below: Log in to quickserve.cummins.com Navigate to the Warranty section Select the Related Information Tab Look for the ...