Q. What is the best way to request a date in service change or submit an engine trade out form?

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• Q. How do I request a change if the engine appears to be registered with the incorrect application type? (i.e. unit is a fire truck but is registered as a school bus, etc.)

  A. To request an application change for an engine please submit a QSOL Help Ticket with the following information: 1. ESN in subject line 2. Please include what application you believe the unit is supposed to be in the body of the email 3. Picture of ...

• Q. How can I request a copy of my service request?

  You may request a copy of your service request by calling 1800CUMMINS.

• Q. How do I return an engine, The engine doesn’t have a core on it?

  If none of the parts return processes asked for the return of the engine, you will want to follow your regular process for core/scrap of your parts.

• Q. How do I submit documentation to the Warranty Adjudication Group upon request?

  A. Please email the requested documents to warranty@cummins.com. Please include the ESN and the control number in the subject line.

• Q. How can I check to see if an engine has extended warranty coverage?

  A. You can check the engine coverage tab in RapidServe Web or visit https://ecw.cummins.com/ECW/index.action