Q. How can I get a copy of my credit memo? (located in North America)

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• Q. How do I update my Labor Rates (located in North America)?

  A. Our North America Labor Rate Team can assist you with updating your rates. Please email them at nadealer.labor.rates@cummins.com

• Q. How can I get a copy of my credit memo for a PACCAR claim?

  A. Please contact your PACCAR representative for further assistance or email them directly at ppd.warranty@paccar.com

• Q. How can I request a copy of my service request?

  You may request a copy of your service request by calling 1800CUMMINS.

• Q. How can I get Warranty Communications such as Memos, Campaigns, TRPs and Alerts?

  If you are not receiving any or some Warranty Alert, Memo, Campaign, and TRP communications please follow the instructions below: Log in to quickserve.cummins.com Navigate to the Warranty section Select the Related Information Tab Look for the ...

• Q. Can I get the part back that I sent in for the Enhanced Parts Return process?

  Please see the following note per Memo 1939: Once parts are shipped to one of our return centers, Cummins cannot guarantee the return, or the replacement value, of parts received outside of standard warranty reimbursement guidelines. ...