Q. Am I able to make a parts warranty claim for a Cummins part on a Non-Cummins engine?

A. Except for Starters and Alternators, Parts warranty is only extended to parts installed on or with a Cummins Engine.

See the excerpt from the Warranty Administration Manual (WAM):

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• Q. How are Cummins part pricing determined?

  A. All Cummins parts are reimbursed at the price in effect on the date of failure. Please reference Section 502-005 PARTS in the Warranty Administration Manual.

• Q. Why email warranty@cummins.com and what should I include?

  All Cummins warranty related questions should be directed to warranty@cummins.com. In order to cut down on response times please include in your email subject line EBU/PGBU, distributor code, Cummins Claim number and basic description of your ...

• Q. My part should be covered but it says no coverage found.

  A. Check the New Claim Details tab in the Rapidserve Web claim and make sure the information is correct. Common fields that are completed incorrectly should be checked for instance: - Warranty Start Date - Failure Date - Application - New Parts/Recon ...

• Q. How do I file a claim for a Cummins genuine part I purchased from another Cummins authorized service provider due to the part not being available through my standard supply chain?

  A. Please review Memo 2112 which provides instructions on how to claim for parts acquired outside of standard parts procurement processes. Be sure to follow all instructions within the document if M2112 applies. Below is the link to the memo: ...

• Q. Can I get the part back that I sent in for the Enhanced Parts Return process?

  Please see the following note per Memo 1939: Once parts are shipped to one of our return centers, Cummins cannot guarantee the return, or the replacement value, of parts received outside of standard warranty reimbursement guidelines. ...