Q. How can I check the coverage on this part?

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• Q. My part should be covered but it says no coverage found.

  A. Check the New Claim Details tab in the Rapidserve Web claim and make sure the information is correct. Common fields that are completed incorrectly should be checked for instance: - Warranty Start Date - Failure Date - Application - New Parts/Recon ...

• Q. How can I check to see if an engine has extended warranty coverage?

  A. You can check the engine coverage tab in RapidServe Web or visit https://ecw.cummins.com/ECW/index.action

• Q. Who should I contact to purchase extended warranty coverage?

  A. To purchase extended warranty coverage for United States Service Providers, email cssna.extended.warranty@cummins.com To purchase extended warranty coverage for Canadian Service Providers, email extendedcoverageregistration@cummins.com

• Q. What Should I do if I am unable to send the requested part back?

  A. Please check the canned waiver section of Memo 1939.

• Q. How do I check on the status of my Core Return?

  A. Please contact your Regional CORE Management Team as found in the Dealer Support Contact Manual. https://quickserve.cummins.com/protected/files/qsol/cms/dealersupportcontactmanual.pdf