Q. What Should I do if I am unable to send the requested part back?

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• Q. How do I request my claim to be billed back?

  A. You may request your claim to be billed back by emailing warranty@cummins.com Please ensure that you include the complete claim number and the specific reason for the billback. Examples: The incorrect part number was reimbursed, the incorrect ...

• Q. My part should be covered but it says no coverage found.

  A. Check the New Claim Details tab in the Rapidserve Web claim and make sure the information is correct. Common fields that are completed incorrectly should be checked for instance: - Warranty Start Date - Failure Date - Application - New Parts/Recon ...

• Q. What if a part is requested and it is over 150lbs?

  For shipments weighing over 150lbs, Cummins repair locations should contact Cummins’ 3rd party logistics company Uber Freight to set up shipment. The repair location will be responsible for including the below information on their Bill of Lading. ...

• Q. What can I do if I want to send documents to support my claim?

  A. Please note that email does not meet the requirements of Minimum Claim Documentation. Please review section Minimum Claim Documentation to adhere to those requirements. You may email supporting documentation to warranty@cummins.com. When sending ...

• Q. Can I get the part back that I sent in for the Enhanced Parts Return process?

  Please see the following note per Memo 1939: Once parts are shipped to one of our return centers, Cummins cannot guarantee the return, or the replacement value, of parts received outside of standard warranty reimbursement guidelines. ...