Q. How do I return my part?

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• Q. My part should be covered but it says no coverage found.

  A. Check the New Claim Details tab in the Rapidserve Web claim and make sure the information is correct. Common fields that are completed incorrectly should be checked for instance: - Warranty Start Date - Failure Date - Application - New Parts/Recon ...

• Q. What if a part is requested and it is over 150lbs?

  For shipments weighing over 150lbs, Cummins repair locations should contact Cummins’ 3rd party logistics company Uber Freight to set up shipment. The repair location will be responsible for including the below information on their Bill of Lading. ...

• Q. How can I check the coverage on this part?

  A. Please use the engine coverage tab within RapidServe Web and the Warranty Administration Manual to determine available coverage.

• Q. Can I get the part back that I sent in for the Enhanced Parts Return process?

  Please see the following note per Memo 1939: Once parts are shipped to one of our return centers, Cummins cannot guarantee the return, or the replacement value, of parts received outside of standard warranty reimbursement guidelines. ...

• Q. How do I file a claim for a Cummins genuine part I purchased from another Cummins authorized service provider due to the part not being available through my standard supply chain?

  A. Please review Memo 2112 which provides instructions on how to claim for parts acquired outside of standard parts procurement processes. Be sure to follow all instructions within the document if M2112 applies. Below is the link to the memo: ...