Q. What can I do if I want to send documents to support my claim?

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• Q. Where can I find a list of Cummins Dealer Support Contacts?

  A. The Cummins Dealer Support Contact Manual has contact information for the following teams: - Channel Readiness Team - Channel Support Team - Core Management Team - Credit Department Team - Monthly Parts Return Team - New Engine Team – RER Team - ...

• Q. Why is my claim taking so long?

  A. Some claims require manual adjudication which may cause longer processing time, however if your claim has been in review status for over 30 days, please email warranty@cummins.com. We appreciate your patience.

• Q. What should I do if my claim requires distributor authorization?

  You can request distributor authorization for a claim by emailing your request to distributorauthorization@cummins.com.

• Q. How do I request my claim to be billed back?

  A. You may request your claim to be billed back by emailing warranty@cummins.com Please ensure that you include the complete claim number and the specific reason for the billback. Examples: The incorrect part number was reimbursed, the incorrect ...

• Q. What should I do if I my justification does not fit in the claim narrative section?

  A: We recommend using the Claim Story Reduction Tool to summarize the repair, so it fits in the allotted space. The Excel tool is attached for your reference and can be found on QuickServe Online.