Q. What if a part is requested and it is over 150lbs?

For shipments weighing over 150lbs, Cummins repair locations should contact Cummins’ 3rd party logistics company Uber Freight to set up shipment.

 

The repair location will be responsible for including the below information on their Bill of Lading. Bill of Lading must be marked to bill these shipments “3rd Party Collect”.

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• Q. What Should I do if I am unable to send the requested part back?

  A. Please check the canned waiver section of Memo 1939.

• Q. My part should be covered but it says no coverage found.

  A. Check the New Claim Details tab in the Rapidserve Web claim and make sure the information is correct. Common fields that are completed incorrectly should be checked for instance: - Warranty Start Date - Failure Date - Application - New Parts/Recon ...

• Q. How can I check the coverage on this part?

  A. Please use the engine coverage tab within RapidServe Web and the Warranty Administration Manual to determine available coverage.

• Q. I filed my claim, but I forgot to include a part and/or labor. What should I do?

  A. You may file a copy claim for any warrantable item that was not paid in the original claim. If you need to file a copy claim for a field action, please file a QSOL Ticket. In the ticket, the application should be "QuickServe Online" and the ...

• Q. I filed my claim incorrectly (ex. wrong part #, incorrect labor amount, incorrect ESN…etc.) What should I do?

  A. A claim that was filed incorrectly will need to be billed back and refiled. Please contact warranty@cummins.com for assistance with the billback process.