Q. How do I update the designated point of contact for my service provider's location?

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• Q. Why was my Before In Service claim denied for using a recon part when a new part was not available?

  A. Regardless of parts availability, ReCon parts may not be used on Before‑In‑Service (BIS) units. Installing used parts on a BIS unit presents significant liability concerns when the unit continues to be represented as BIS. Service Providers needing ...

• Q. Is this repair covered?

  A: Every service provider is required to have a designated Warranty Decision Maker. Please refer to that person or use RapidServe Web and the Warranty Administration Manual to determine available coverage.

• Q. Who should I contact to purchase extended warranty coverage?

  A. To purchase extended warranty coverage for United States Service Providers, email cssna.extended.warranty@cummins.com To purchase extended warranty coverage for Canadian Service Providers, email extendedcoverageregistration@cummins.com

• Q. How can I request a copy of my service request?

  You may request a copy of your service request by calling 1800CUMMINS.

• Q. How can I add an ESN and/or Service Model Name that is not in QSOL?

  A. Please file a QSOL ticket by clicking the "contact us" link in the upper right corner, In the "category" assign it to "Searches", then make your request to add the ESN to our systems. I hope this helps.