Q. How can I request a copy of my service request?

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• Q. What is the best way to request a date in service change or submit an engine trade out form?

  A. Please email all pertinent information per Warranty Administration Manual Section 503-003 to warranty@cummins.com Please note emails are routed based on the information provided in the subject line. - For Date in Service Issues, please include DIS ...

• Q. How do I request my claim to be billed back?

  A. You may request your claim to be billed back by emailing warranty@cummins.com Please ensure that you include the complete claim number and the specific reason for the billback. Examples: The incorrect part number was reimbursed, the incorrect ...

• Q. How do I request a penalty waiver for US & Canada Dealer Warranty Claims?

  A. To request a penalty waiver for a Dealer Warranty Claim in the US and/or Canada, please follow Memo 2509 shown below. US & Canada Penalty Waiver Request Process

• Q. How can I get a copy of my credit memo? (located in North America)

  A. Please log in to High Radius to receive copies of credit memos. The link to High Radius is: https://customerpayment.cummins.com/ In addition, you can reach out to your local distributor or the CSSNA Credit Team. Please include the claim number and ...

• Q. How can I add an ESN and/or Service Model Name that is not in QSOL?

  A. Please file a QSOL ticket by clicking the "contact us" link in the upper right corner, In the "category" assign it to "Searches", then make your request to add the ESN to our systems. I hope this helps.