Q. How do I file a claim for a Cummins genuine part I purchased from another Cummins authorized service provider due to the part not being available through my standard supply chain?

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• Q. Why email warranty@cummins.com and what should I include?

  All Cummins warranty related questions should be directed to warranty@cummins.com. In order to cut down on response times please include in your email subject line EBU/PGBU, distributor code, Cummins Claim number and basic description of your ...

• Q. How are Cummins part pricing determined?

  A. All Cummins parts are reimbursed at the price in effect on the date of failure. Please reference Section 502-005 PARTS in the Warranty Administration Manual.

• Q. How do I return my part?

  Hello, If we are requesting the part through a claim, follow the procedure outlined in Memo1939. https://quickserve.cummins.com/qs3/pubsys2/xml/en/memo/2019/m1939.html If you are just sending back cores, please reach out to your Regional Core ...

• Q. I filed my claim, but I forgot to include a part and/or labor. What should I do?

  A. You may file a copy claim for any warrantable item that was not paid in the original claim. If you need to file a copy claim for a field action, please file a QSOL Ticket. In the ticket, the application should be "QuickServe Online" and the ...

• Q. I filed my claim incorrectly (ex. wrong part #, incorrect labor amount, incorrect ESN…etc.) What should I do?

  A. A claim that was filed incorrectly will need to be billed back and refiled. Please contact warranty@cummins.com for assistance with the billback process.