Q. How do I file a claim for a Cummins genuine part I purchased from another Cummins authorized service provider due to the part not being available through my standard supply chain?

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• Q. I filed my claim, but I forgot to include a part and/or labor. What should I do?

  A. You may file a copy claim for any warrantable item that was not paid in the original claim. If you need to file a copy claim for a field action, please file a QSOL Ticket. In the ticket, the application should be "QuickServe Online" and the ...

• Q. I filed my claim incorrectly (ex. wrong part #, incorrect labor amount, incorrect ESN…etc.) What should I do?

  A. A claim that was filed incorrectly will need to be billed back and refiled. Please contact warranty@cummins.com for assistance with the billback process.

• Q. How do I request my claim to be billed back?

  A. You may request your claim to be billed back by emailing warranty@cummins.com Please ensure that you include the complete claim number and the specific reason for the billback. Examples: The incorrect part number was reimbursed, the incorrect ...

• Q. How do I update the designated point of contact for my service provider's location?

  A. Please contact Channelreadiness@cummins.com to update your location's designated point of contact.

• Q. My part should be covered but it says no coverage found.

  A. Check the New Claim Details tab in the Rapidserve Web claim and make sure the information is correct. Common fields that are completed incorrectly should be checked for instance: - Warranty Start Date - Failure Date - Application - New Parts/Recon ...