A: Every service provider is required to have a designated Warranty Decision Maker. Please refer to that person or use RapidServe Web and the Warranty Administration Manual to determine available coverage.
A. Check the New Claim Details tab in the Rapidserve Web claim and make sure the information is correct. Common fields that are completed incorrectly should be checked for instance: - Warranty Start Date - Failure Date - Application - New Parts/Recon ...
For shipments weighing over 150lbs, Cummins repair locations should contact Cummins’ 3rd party logistics company Uber Freight to set up shipment. The repair location will be responsible for including the below information on their Bill of Lading. ...
A: We recommend using the Claim Story Reduction Tool to summarize the repair, so it fits in the allotted space. The Excel tool is attached for your reference and can be found on QuickServe Online.
A. Our 2024 US and Canada Dealer Warranty Training Courses (Program ID 2005-06Q) are available for registration and will be offered in three formats: 2-day Instructor Led In-Person Course, 3-day Instructor Led Virtual Course (7 ½ hours per day) and ...