Q. How do I update my labor rates (Outside of US & Canada)?

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• Q. How do I update my Labor Rates (located in North America)?

  A. Our North America Labor Rate Team can assist you with updating your rates. Please email them at nadealer.labor.rates@cummins.com

• Q. What training is required for US and Canada locations warranty claimfiling certification and how do I sign up for it?

  A. Our 2025 Dealer Warranty Training Courses (Program ID 2005-06Q) are available for registration and will be offered in three formats: 2-day Instructor Led In-Person Course, 3-day Instructor Led Virtual Course (7 ½ hours per day) and 5-day ...

• Q. How do I update the designated point of contact for my service provider's location?

  A. Please contact Channelreadiness@cummins.com to update your location's designated point of contact.

• Q. Why email warranty@cummins.com and what should I include?

  All Cummins warranty related questions should be directed to warranty@cummins.com. In order to cut down on response times please include in your email subject line EBU/PGBU, distributor code, Cummins Claim number and basic description of your ...

• Q. I filed my claim incorrectly (ex. wrong part #, incorrect labor amount, incorrect ESN…etc.) What should I do?

  A. A claim that was filed incorrectly will need to be billed back and refiled. Please contact warranty@cummins.com for assistance with the billback process.