Q. How do I update my Labor Rates (located in North America)?

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• Q. How do I update my labor rates (Outside of US & Canada)?

  A. Please follow the instructions outlined in Memo 2208.

• Q. How can I get a copy of my credit memo? (located in North America)

  A. Please log in to High Radius to receive copies of credit memos. The link to High Radius is: https://customerpayment.cummins.com/ In addition, you can reach out to your local distributor or the CSSNA Credit Team. Please include the claim number and ...

• Q. How do I update the designated point of contact for my service provider's location?

  A. Please contact Channelreadiness@cummins.com to update your location's designated point of contact.

• Q. I filed my claim, but I forgot to include a part and/or labor. What should I do?

  A. You may file a copy claim for any warrantable item that was not paid in the original claim. If you need to file a copy claim for a field action, please file a QSOL Ticket. In the ticket, the application should be "QuickServe Online" and the ...

• Q. I filed my claim incorrectly (ex. wrong part #, incorrect labor amount, incorrect ESN…etc.) What should I do?

  A. A claim that was filed incorrectly will need to be billed back and refiled. Please contact warranty@cummins.com for assistance with the billback process.