Q. How do I request a penalty waiver for US & Canada Dealer Warranty Claims?

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• Q. What training is required for US and Canada locations warranty claimfiling certification and how do I sign up for it?

  A. Our 2025 Dealer Warranty Training Courses (Program ID 2005-06Q) are available for registration and will be offered in three formats: 2-day Instructor Led In-Person Course, 3-day Instructor Led Virtual Course (7 ½ hours per day) and 5-day ...

• Q. Why email warranty@cummins.com and what should I include?

  All Cummins warranty related questions should be directed to warranty@cummins.com. In order to cut down on response times please include in your email subject line EBU/PGBU, distributor code, Cummins Claim number and basic description of your ...

• Q. How do I submit documentation to the Warranty Adjudication Group upon request?

  A. Please email the requested documents to warranty@cummins.com. Please include the ESN and the control number in the subject line.

• Q. What are some things that cause claims to require manual adjudication?

  A. Large and/or more complex claims may require manual adjudication. However, there are some other common reasons that will cause a claim to require manual adjudication such as but not limited to: - Claiming non-warrantable items such as overhead ...

• Q. Where can I find a list of Cummins Dealer Support Contacts?

  A. The Cummins Dealer Support Contact Manual has contact information for the following teams: - Channel Readiness Team - Channel Support Team - Core Management Team - Credit Department Team - Monthly Parts Return Team - New Engine Team – RER Team - ...