Q. Why was my Before In Service claim denied for using a recon part when a new part was not available?
A. Regardless of parts availability, ReCon parts may not be used on Before‑In‑Service (BIS) units. Installing used parts on a BIS unit presents significant liability concerns when the unit continues to be represented as BIS.
Service Providers needing assistance obtaining warrantable parts for BIS repairs should contact 1‑800‑CUMMINS. This team has visibility to sourcing options and resources that may not be readily available to the field.
If Recon parts are installed on a BIS unit due to exceptional circumstances, we strongly encourage the Service Provider to restore the unit to NEW condition as soon as parts become available.