Q. How are Cummins part pricing determined?

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• Q. How do I return my part?

  Hello, If we are requesting the part through a claim, follow the procedure outlined in Memo1939. https://quickserve.cummins.com/qs3/pubsys2/xml/en/memo/2019/m1939.html If you are just sending back cores, please reach out to your Regional Core ...

• Q. How do I file a claim for a Cummins genuine part I purchased from another Cummins authorized service provider due to the part not being available through my standard supply chain?

  A. Please review Memo 2112 which provides instructions on how to claim for parts acquired outside of standard parts procurement processes. Be sure to follow all instructions within the document if M2112 applies. Below is the link to the memo: ...

• Q. My part should be covered but it says no coverage found.

  A. Check the New Claim Details tab in the Rapidserve Web claim and make sure the information is correct. Common fields that are completed incorrectly should be checked for instance: - Warranty Start Date - Failure Date - Application - New Parts/Recon ...

• Q. Where can I find a list of Cummins Dealer Support Contacts?

  A. The Cummins Dealer Support Contact Manual has contact information for the following teams: - Channel Readiness Team - Channel Support Team - Core Management Team - Credit Department Team - Monthly Parts Return Team - New Engine Team – RER Team - ...

• Q. What if a part is requested and it is over 150lbs?

  For shipments weighing over 150lbs, Cummins repair locations should contact Cummins’ 3rd party logistics company Uber Freight to set up shipment. The repair location will be responsible for including the below information on their Bill of Lading. ...