Q. Where can I find a list of Cummins Dealer Support Contacts?

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• Q. Who do I contact for assistance with Guidanz?

  A. For dealer Guidanz support, please email dealer.guidanz@cummins.com For distributor Guidanz support, please email distributorguidanz@cummins.com

• Q. How do I check on the status of my Core Return?

  A. Please contact your Regional CORE Management Team as found in the Dealer Support Contact Manual. https://quickserve.cummins.com/protected/files/qsol/cms/dealersupportcontactmanual.pdf

• Q. What can I do if I want to send documents to support my claim?

  A. Please note that email does not meet the requirements of Minimum Claim Documentation. Please review section Minimum Claim Documentation to adhere to those requirements. You may email supporting documentation to warranty@cummins.com. When sending ...

• Q. I have a question about the Enhanced Parts Return Process

  Please follow memo 1939 for the latest directions for sending parts for the Enhanced Parts Return process. I am linking it below: https://quickserve.cummins.com/qs3/pubsys2/xml/en/memo/2019/m1939.html For core return issues please reach out to your ...

• Q. How do I file a claim for a Cummins genuine part I purchased from another Cummins authorized service provider due to the part not being available through my standard supply chain?

  A. Please review Memo 2112 which provides instructions on how to claim for parts acquired outside of standard parts procurement processes. Be sure to follow all instructions within the document if M2112 applies. Below is the link to the memo: ...