Q. Where can I find a list of Cummins Dealer Support Contacts?
A. The Cummins
Dealer Support Contact Manual has contact information for the following
teams:
- Channel Readiness Team
- Channel Support Team
- Core Management Team
- Credit Department Team
- Monthly Parts Return Team
- New Engine Team – RER Team
- Parts Support Team
- RapidSERVE Access Team
- Service Support Team – Cummins Care
- Ship Quality Team
- Subscriptions Team
- Training Team
- Warranty Team
Related Articles
Q. Why email warranty@cummins.com and what should I include?
All Cummins warranty related questions should be directed to warranty@cummins.com. In order to cut down on response times please include in your email subject line EBU/PGBU, distributor code, Cummins Claim number and basic description of your ...
Q. Who do I contact for assistance with Guidanz?
A. For dealer Guidanz support, please email dealer.guidanz@cummins.com For distributor Guidanz support, please email distributorguidanz@cummins.com
Q. How are Cummins part pricing determined?
A. All Cummins parts are reimbursed at the price in effect on the date of failure. Please reference Section 502-005 PARTS in the Warranty Administration Manual.
Q. How do I return my part?
Hello, If we are requesting the part through a claim, follow the procedure outlined in Memo1939. https://quickserve.cummins.com/qs3/pubsys2/xml/en/memo/2019/m1939.html If you are just sending back cores, please reach out to your Regional Core ...
Q. How do I check on the status of my Core Return?
A. Please contact your Regional CORE Management Team as found in the Dealer Support Contact Manual. https://quickserve.cummins.com/protected/files/qsol/cms/dealersupportcontactmanual.pdf