Q. How can I get Warranty Communications such as Memos, Campaigns, TRPs and Alerts?
If you are not receiving any or some Warranty Alert, Memo, Campaign, and TRP communications please follow the instructions below:
- Log in to quickserve.cummins.com
- Navigate to the Warranty section
- Select the Related Information Tab
- Look for the section titled “Warranty Communication Subscriptions” and click on the link
- Once you have opened the link you will see the subscription form
where you can enter your information and select which types of communications
you would like to receive and then submit the form.
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Q. How can I get a copy of my credit memo? (located in North America)
A. Please log in to High Radius to receive copies of credit memos. The link to High Radius is: https://customerpayment.cummins.com/ In addition, you can reach out to your local distributor or the CSSNA Credit Team. Please include the claim number and ...Q. Who should I contact to purchase extended warranty coverage?
A. To purchase extended warranty coverage for United States Service Providers, email cssna.extended.warranty@cummins.com To purchase extended warranty coverage for Canadian Service Providers, email extendedcoverageregistration@cummins.comQ. How can I get a copy of my credit memo for a PACCAR claim?
A. Please contact your PACCAR representative for further assistance or email them directly at ppd.warranty@paccar.comQ. How do I submit documentation to the Warranty Adjudication Group upon request?
A. Please email the requested documents to warranty@cummins.com. Please include the ESN and the control number in the subject line.Q. Can I get the part back that I sent in for the Enhanced Parts Return process?
Please see the following note per Memo 1939: Once parts are shipped to one of our return centers, Cummins cannot guarantee the return, or the replacement value, of parts received outside of standard warranty reimbursement guidelines. ...