Q. How can I get a copy of my credit memo for a PACCAR claim?

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• Q. How can I get a copy of my credit memo? (located in North America)

  A. Please log in to High Radius to receive copies of credit memos. The link to High Radius is: https://customerpayment.cummins.com/ In addition, you can reach out to your local distributor or the CSSNA Credit Team. Please include the claim number and ...

• Q. How do I request my claim to be billed back?

  A. You may request your claim to be billed back by emailing warranty@cummins.com Please ensure that you include the complete claim number and the specific reason for the billback. Examples: The incorrect part number was reimbursed, the incorrect ...

• Q. I filed my claim, but I forgot to include a part and/or labor. What should I do?

  A. You may file a copy claim for any warrantable item that was not paid in the original claim. If you need to file a copy claim for a field action, please file a QSOL Ticket. In the ticket, the application should be "QuickServe Online" and the ...

• Q. How can I request a copy of my service request?

  You may request a copy of your service request by calling 1800CUMMINS.

• Q. Why is my claim taking so long?

  A. Some claims require manual adjudication which may cause longer processing time, however if your claim has been in review status for over 30 days, please email warranty@cummins.com. We appreciate your patience.