Q. How can I add an ESN and/or Service Model Name that is not in QSOL?

A. Please file a QSOL ticket by clicking the "contact us" link in the upper right corner, In the "category" assign it to "Searches", then make your request to add the ESN to our systems.  I hope this helps.

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• Q. How can I request a copy of my service request?

  You may request a copy of your service request by calling 1800CUMMINS.

• Q. What is the best way to request a date in service change or submit an engine trade out form?

  A. Please email all pertinent information per Warranty Administration Manual Section 503-003 to warranty@cummins.com Please note emails are routed based on the information provided in the subject line. - For Date in Service Issues, please include DIS ...

• Q. Why was my Before In Service claim denied for using a recon part when a new part was not available?

  A. Regardless of parts availability, ReCon parts may not be used on Before‑In‑Service (BIS) units. Installing used parts on a BIS unit presents significant liability concerns when the unit continues to be represented as BIS. Service Providers needing ...

• Q. How do I update the designated point of contact for my service provider's location?

  A. Please contact Channelreadiness@cummins.com to update your location's designated point of contact.

• Q. Is this repair covered?

  A: Every service provider is required to have a designated Warranty Decision Maker. Please refer to that person or use RapidServe Web and the Warranty Administration Manual to determine available coverage.