Q. What should I do if I my justification does not fit in the claim narrative section?

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• Q. What can I do if I want to send documents to support my claim?

  A. Please note that email does not meet the requirements of Minimum Claim Documentation. Please review section Minimum Claim Documentation to adhere to those requirements. You may email supporting documentation to warranty@cummins.com. When sending ...

• Q. Why is my claim taking so long?

  A. Some claims require manual adjudication which may cause longer processing time, however if your claim has been in review status for over 30 days, please email warranty@cummins.com. We appreciate your patience.

• Q. What should I do if my claim requires distributor authorization?

  You can request distributor authorization for a claim by emailing your request to distributorauthorization@cummins.com.

• Q. How do I request my claim to be billed back?

  A. You may request your claim to be billed back by emailing warranty@cummins.com Please ensure that you include the complete claim number and the specific reason for the billback. Examples: The incorrect part number was reimbursed, the incorrect ...

• Q. I filed my claim, but I forgot to include a part and/or labor. What should I do?

  A. You may file a copy claim for any warrantable item that was not paid in the original claim. If you need to file a copy claim for a field action, please file a QSOL Ticket. In the ticket, the application should be "QuickServe Online" and the ...