Q. I filed my claim, but I forgot to include a part and/or labor. What should I do?

A. You may file a copy claim for any warrantable item that was not paid in the original claim. If you need to file a copy claim for a field action, please file a QSOL Ticket. In the ticket, the application should be "QuickServe Online" and the Category should be "Campaign/TRP..." and make your request to reopen the field action. Once you receive confirmation that the Campaign has been reopened, please file the copy claim immediately.

This article does not guarantee the warranty of any claim.

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Q. I filed my claim incorrectly (ex. wrong part #, incorrect labor amount, incorrect ESN…etc.) What should I do?
A. A claim that was filed incorrectly will need to be billed back and refiled. Please contact warranty@cummins.com for assistance with the billback process.
Q. How do I request my claim to be billed back?
A. You may request your claim to be billed back by emailing warranty@cummins.com Please ensure that you include the complete claim number and the specific reason for the billback. Examples: The incorrect part number was reimbursed, the incorrect ...
Q. My part should be covered but it says no coverage found.
A. Check the New Claim Details tab in the Rapidserve Web claim and make sure the information is correct. Common fields that are completed incorrectly should be checked for instance: - Warranty Start Date - Failure Date - Application - New Parts/Recon ...
Q. How do I file a claim for a Cummins genuine part I purchased from another Cummins authorized service provider due to the part not being available through my standard supply chain?
A. Please review Memo 2112 which provides instructions on how to claim for parts acquired outside of standard parts procurement processes. Be sure to follow all instructions within the document if M2112 applies. Below is the link to the memo: ...
Q. How do I update my Labor Rates (located in North America)?
A. Our North America Labor Rate Team can assist you with updating your rates. Please email them at nadealer.labor.rates@cummins.com

Q. I filed my claim, but I forgot to include a part and/or labor. What should I do?

Q. I filed my claim, but I forgot to include a part and/or labor. What should I do?

Related Articles

Q. I filed my claim incorrectly (ex. wrong part #, incorrect labor amount, incorrect ESN…etc.) What should I do?

Q. How do I request my claim to be billed back?

Q. My part should be covered but it says no coverage found.

Q. How do I file a claim for a Cummins genuine part I purchased from another Cummins authorized service provider due to the part not being available through my standard supply chain?

Q. How do I update my Labor Rates (located in North America)?