Q. How do I return an engine, The engine doesn’t have a core on it?

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• Q. How do I check on the status of my Core Return?

  A. Please contact your Regional CORE Management Team as found in the Dealer Support Contact Manual. https://quickserve.cummins.com/protected/files/qsol/cms/dealersupportcontactmanual.pdf

• Q. How can I check to see if an engine has extended warranty coverage?

  A. You can check the engine coverage tab in RapidServe Web or visit https://ecw.cummins.com/ECW/index.action

• Q. What is the best way to request a date in service change or submit an engine trade out form?

  A. Please email all pertinent information per Warranty Administration Manual Section 503-003 to warranty@cummins.com Please note emails are routed based on the information provided in the subject line. - For Date in Service Issues, please include DIS ...

• Q. How do I request a change if the engine appears to be registered with the incorrect application type? (i.e. unit is a fire truck but is registered as a school bus, etc.)

  A. To request an application change for an engine please submit a QSOL Help Ticket with the following information: 1. ESN in subject line 2. Please include what application you believe the unit is supposed to be in the body of the email 3. Picture of ...

• Q. Where can I find a list of Cummins Dealer Support Contacts?

  A. The Cummins Dealer Support Contact Manual has contact information for the following teams: - Channel Readiness Team - Channel Support Team - Core Management Team - Credit Department Team - Monthly Parts Return Team - New Engine Team – RER Team - ...