A. Some claims require manual adjudication which may cause longer processing time, however if your claim has been in review status for over 30 days, please email warranty@cummins.com. We appreciate your patience.
A. You may request your claim to be billed back by emailing warranty@cummins.com Please ensure that you include the complete claim number and the specific reason for the billback. Examples: The incorrect part number was reimbursed, the incorrect ...
A. Please note that email does not meet the requirements of Minimum Claim Documentation. Please review section Minimum Claim Documentation to adhere to those requirements. You may email supporting documentation to warranty@cummins.com. When sending ...
A: We recommend using the Claim Story Reduction Tool to summarize the repair, so it fits in the allotted space. The Excel tool is attached for your reference and can be found on QuickServe Online.
A. You may file a copy claim for any warrantable item that was not paid in the original claim. If you need to file a copy claim for a field action, please file a QSOL Ticket. In the ticket, the application should be "QuickServe Online" and the ...