Q. What if I have issues with the Policy Request System (PRS) ?

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• Q. How can I request a copy of my service request?

  You may request a copy of your service request by calling 1800CUMMINS.

• Q. How do I request my claim to be billed back?

  A. You may request your claim to be billed back by emailing warranty@cummins.com Please ensure that you include the complete claim number and the specific reason for the billback. Examples: The incorrect part number was reimbursed, the incorrect ...

• Q. What is the best way to request a date in service change or submit an engine trade out form?

  A. Please email all pertinent information per Warranty Administration Manual Section 503-003 to warranty@cummins.com Please note emails are routed based on the information provided in the subject line. - For Date in Service Issues, please include DIS ...

• Q. How do I request a change if the engine appears to be registered with the incorrect application type? (i.e. unit is a fire truck but is registered as a school bus, etc.)

  A. To request an application change for an engine please submit a QSOL Help Ticket with the following information: 1. ESN in subject line 2. Please include what application you believe the unit is supposed to be in the body of the email 3. Picture of ...

• Q. How do I submit documentation to the Warranty Adjudication Group upon request?

  A. Please email the requested documents to warranty@cummins.com. Please include the ESN and the control number in the subject line.