General
Q. How can I get Warranty Communications such as Memos, Campaigns, TRPs and Alerts?
If you are not receiving any or some Warranty Alert, Memo, Campaign, and TRP communications please follow the instructions below: Log in to quickserve.cummins.com Navigate to the Warranty section Select the Related Information Tab Look for the ...
Q. How can I get a copy of my credit memo? (located in North America)
A. Please reach out to your local distributor or the CSSNA Credit Team to request copies of credit memos. Please include the claim number and service provider code in your email. email: cssna.credit.question@cummins.com or phone 1-800-CUMMINS and say ...
Q. How do I update my Labor Rates (located in North America)?
A. Our North America Labor Rate Team can assist you with updating your rates. Please email them at nadealer.labor.rates@cummins.com
Q. What is the best way to request a date in service change or submit an engine trade out form?
A. Please email all pertinent information per Warranty Administration Manual Section 503-003 to warranty@cummins.com Please note emails are routed based on the information provided in the subject line. - For Date in Service Issues, please include DIS ...
Q. Where can I find a list of Cummins Dealer Support Contacts?
A. The Cummins Dealer Support Contact Manual has contact information for the following teams: - Channel Readiness Team - Channel Support Team - Core Management Team - Credit Department Team - Monthly Parts Return Team - New Engine Team – RER Team - ...
Q. My part should be covered but it says no coverage found.
A. Check the New Claim Details tab in the Rapidserve Web claim and make sure the information is correct. Common fields that are completed incorrectly should be checked for instance: - Warranty Start Date - Failure Date - Application - New Parts/Recon ...
Q. How can I check the coverage on this part?
A. Please use the engine coverage tab within RapidServe Web and the Warranty Administration Manual to determine available coverage.
Q. What can I do if I want to send documents to support my claim?
A. Please note that email does not meet the requirements of Minimum Claim Documentation. Please review section Minimum Claim Documentation to adhere to those requirements. You may email supporting documentation to warranty@cummins.com. When sending ...
Q. What can I do if the adjudicator cut something I believe is warrantable?
A. You may file a copy claim for anything warrantable and justified (in the claim narrative, EDS, or TSR) that was not paid in the original claim, however, please review the adjudicator’s notes carefully before filing a copy claim. If you need to ...
Q. I need help filing my claim.
A. Please call 1-800-CUMMINS and follow the prompts for warranty assistance.
Q. How do I file a claim for a Cummins genuine part I purchased from another Cummins authorized service provider due to the part not being available through my standard supply chain?
A. Please review Memo 2112 which provides instructions on how to claim for parts acquired outside of standard parts procurement processes. Be sure to follow all instructions within the document if M2112 applies. Below is the link to the memo: ...
Q. I filed my claim incorrectly (ex. wrong part #, incorrect labor amount, incorrect ESN…etc.) What should I do?
A. A claim that was filed incorrectly will need to be billed back and refiled. Please contact warranty@cummins.com for assistance with the billback process.
Q. I filed my claim, but I forgot to include a part and/or labor. What should I do?
A. You may file a copy claim for any warrantable item that was not paid in the original claim. If you need to file a copy claim for a field action, please file a QSOL Ticket. In the ticket, the application should be "QuickServe Online" and the ...
Q. What are some things that cause claims to require manual adjudication?
A. Large and/or more complex claims may require manual adjudication. However, there are some other common reasons that will cause a claim to require manual adjudication such as but not limited to: - Claiming non-warrantable items such as overhead ...
Q. Why is my claim taking so long?
A. Some claims require manual adjudication which may cause longer processing time, however if your claim has been in review status for over 30 days, please email warranty@cummins.com. We appreciate your patience.