Q. What can I do if the adjudicator cut something I believe is warrantable?

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• Q. What can I do if I want to send documents to support my claim?

  A. Please note that email does not meet the requirements of Minimum Claim Documentation. Please review section Minimum Claim Documentation to adhere to those requirements. You may email supporting documentation to warranty@cummins.com. When sending ...

• Q. What are some things that cause claims to require manual adjudication?

  A. Large and/or more complex claims may require manual adjudication. However, there are some other common reasons that will cause a claim to require manual adjudication such as but not limited to: - Claiming non-warrantable items such as overhead ...

• Q. I filed my claim, but I forgot to include a part and/or labor. What should I do?

  A. You may file a copy claim for any warrantable item that was not paid in the original claim. If you need to file a copy claim for a field action, please file a QSOL Ticket. In the ticket, the application should be "QuickServe Online" and the ...

• Q. How do I request a change if the engine appears to be registered with the incorrect application type? (i.e. unit is a fire truck but is registered as a school bus, etc.)

  A. To request an application change for an engine please submit a QSOL Help Ticket with the following information: 1. ESN in subject line 2. Please include what application you believe the unit is supposed to be in the body of the email 3. Picture of ...

• Q. Is this repair covered?

  A: Every service provider is required to have a designated Warranty Decision Maker. Please refer to that person or use RapidServe Web and the Warranty Administration Manual to determine available coverage.