Q. I need help filing my claim.

• Related Articles

• Q. I filed my claim incorrectly (ex. wrong part #, incorrect labor amount, incorrect ESN…etc.) What should I do?

  A. A claim that was filed incorrectly will need to be billed back and refiled. Please contact warranty@cummins.com for assistance with the billback process.

• Q. I filed my claim, but I forgot to include a part and/or labor. What should I do?

  A. You may file a copy claim for any warrantable item that was not paid in the original claim. If you need to file a copy claim for a field action, please file a QSOL Ticket. In the ticket, the application should be "QuickServe Online" and the ...

• Q. Why is my claim taking so long?

  A. Some claims require manual adjudication which may cause longer processing time, however if your claim has been in review status for over 30 days, please email warranty@cummins.com. We appreciate your patience.

• Q. What can I do if the adjudicator cut something I believe is warrantable?

  A. You may file a copy claim for anything warrantable and justified (in the claim narrative, EDS, or TSR) that was not paid in the original claim, however, please review the adjudicator’s notes carefully before filing a copy claim. If you need to ...

• Q. What should I do if my claim requires distributor authorization?

  You can request distributor authorization for a claim by emailing your request to distributorauthorization@cummins.com.