Q. I have a question about the Enhanced Parts Return Process

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• Q. Can I get the part back that I sent in for the Enhanced Parts Return process?

  Please see the following note per Memo 1939: Once parts are shipped to one of our return centers, Cummins cannot guarantee the return, or the replacement value, of parts received outside of standard warranty reimbursement guidelines. ...

• Q. How do I return an engine, The engine doesn’t have a core on it?

  If none of the parts return processes asked for the return of the engine, you will want to follow your regular process for core/scrap of your parts.

• Q. Where can I find a list of Cummins Dealer Support Contacts?

  A. The Cummins Dealer Support Contact Manual has contact information for the following teams: - Channel Readiness Team - Channel Support Team - Core Management Team - Credit Department Team - Monthly Parts Return Team - New Engine Team – RER Team - ...

• Q. My part should be covered but it says no coverage found.

  A. Check the New Claim Details tab in the Rapidserve Web claim and make sure the information is correct. Common fields that are completed incorrectly should be checked for instance: - Warranty Start Date - Failure Date - Application - New Parts/Recon ...

• Q. What are some things that cause claims to require manual adjudication?

  A. Large and/or more complex claims may require manual adjudication. However, there are some other common reasons that will cause a claim to require manual adjudication such as but not limited to: - Claiming non-warrantable items such as overhead ...