Q. How do I check on the status of my Core Return?
Q. How do I check on the status of my Core Return?
A.
Please contact your Regional CORE Management Team as found in the Dealer Support Contact Manual.
https://quickserve.cummins.com/protected/files/qsol/cms/dealersupportcontactmanual.pdf
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Q. How can I check to see if an engine has extended warranty coverage?
A. You can check the engine coverage tab in RapidServe Web or visit https://ecw.cummins.com/ECW/index.action
Q. How do I return an engine, The engine doesn’t have a core on it?
If none of the parts return processes asked for the return of the engine, you will want to follow your regular process for core/scrap of your parts.
Q. How can I check the coverage on this part?
A. Please use the engine coverage tab within RapidServe Web and the Warranty Administration Manual to determine available coverage.
Q. What Should I do if I am unable to send the requested part back?
A. Please check the canned waiver section of Memo 1939.
Q. How do I return my part?
Hello, If we are requesting the part through a claim, follow the procedure outlined in Memo1939. https://quickserve.cummins.com/qs3/pubsys2/xml/en/memo/2019/m1939.html If you are just sending back cores, please reach out to your Regional Core ...