Q. How do I check on the status of my Core Return?
Q. How do I check on the status of my Core Return?
A.
Please contact your Regional CORE Management Team as found in the Dealer Support Contact Manual.
https://quickserve.cummins.com/protected/files/qsol/cms/dealersupportcontactmanual.pdf
Related Articles
Q. How do I return an engine, The engine doesn’t have a core on it?
If none of the parts return processes asked for the return of the engine, you will want to follow your regular process for core/scrap of your parts.
Q. How can I check to see if an engine has extended warranty coverage?
A. You can check the engine coverage tab in RapidServe Web or visit https://ecw.cummins.com/ECW/index.action
Q. How can I check the coverage on this part?
A. Please use the engine coverage tab within RapidServe Web and the Warranty Administration Manual to determine available coverage.
Q. What Should I do if I am unable to send the requested part back?
A. Please check the canned waiver section of Memo 1939.
Q. Why is my claim taking so long?
A. Some claims require manual adjudication which may cause longer processing time, however if your claim has been in review status for over 30 days, please email warranty@cummins.com. We appreciate your patience.